What process should be followed if a client has sensitive skin?

Utilizing gentle products and performing a patch test is the most appropriate approach for a client with sensitive skin. This method ensures that the products being used are suitable for the individual's skin type and helps to prevent any adverse reactions. Gentle products are specifically formulated to minimize irritation and discomfort, making them ideal for sensitive skin.

Conducting a patch test before a full application allows the therapist to assess how the client's skin reacts to the product. This precautionary step is essential in identifying any potential allergens or irritants that could cause a negative response.

In contrast to this approach, using harsh products may aggravate the skin, leading to increased sensitivity and potential damage. Not using any products at all might deprive the skin of necessary care or hydration, and applying only oil-based treatments may not address the specific needs of sensitive skin, which might benefit from a balanced regimen inclusive of various product types designed for sensitivity. Therefore, the combination of gentle products with a patch test ensures a safe and effective treatment process for clients with sensitive skin.